/* =========================================================
   STREAM BY YURI — tickets.css
   Layout de lista + chat para tickets.html y admin/tickets.html.
   ========================================================= */

.tickets-layout {
  display: grid;
  grid-template-columns: 340px 1fr;
  gap: 24px;
  align-items: start;
}

/* ---------- Sidebar: lista de tickets ---------- */
.tickets-sidebar {
  padding: 20px;
  border-radius: var(--radius-lg);
  background: linear-gradient(165deg, rgba(28, 18, 38, 0.85), rgba(8, 5, 12, 0.75));
  border: var(--border-pink);
  box-shadow: var(--glow-pink-soft);
}

.tickets-sidebar-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  flex-wrap: wrap;
  margin-bottom: 14px;
}

.tickets-sidebar-head h2 {
  font-size: 1.05rem;
  text-transform: uppercase;
}

.btn-small {
  padding: 8px 14px;
  font-size: 0.78rem;
}

.tickets-filters {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-bottom: 14px;
}

.ticket-filter-chip {
  padding: 5px 12px;
  border-radius: var(--radius-pill);
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid rgba(255, 47, 179, 0.25);
  color: var(--color-muted);
  font-size: 0.72rem;
  font-weight: 600;
  cursor: pointer;
  transition: var(--transition);
}

.ticket-filter-chip:hover {
  border-color: rgba(255, 47, 179, 0.6);
  color: var(--color-white);
}

.ticket-filter-chip.is-active {
  background: linear-gradient(135deg, var(--color-pink-strong), var(--color-pink-light));
  color: var(--color-black);
  border-color: transparent;
}

.tickets-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
  max-height: 620px;
  overflow-y: auto;
  padding-right: 4px;
}

.tickets-list-empty {
  font-size: 0.82rem;
  color: var(--color-muted);
  text-align: center;
  padding: 20px 0;
}

.ticket-list-item {
  display: block;
  width: 100%;
  text-align: left;
  padding: 14px 16px;
  border-radius: var(--radius-md);
  background: rgba(20, 14, 28, 0.6);
  border: 1px solid rgba(255, 47, 179, 0.15);
  cursor: pointer;
  transition: var(--transition);
  font-family: inherit;
  color: inherit;
}

.ticket-list-item:hover {
  border-color: rgba(255, 47, 179, 0.5);
}

.ticket-list-item.is-active {
  border-color: var(--color-pink-light);
  background: rgba(255, 47, 179, 0.12);
  box-shadow: var(--glow-pink-soft);
}

.ticket-list-item-top {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 8px;
  margin-bottom: 6px;
}

.ticket-list-subject {
  font-size: 0.85rem;
  font-weight: 700;
  line-height: 1.3;
}

.ticket-list-user {
  font-size: 0.72rem;
  color: var(--color-pink-pale);
  margin-bottom: 4px;
}

.ticket-list-preview {
  font-size: 0.78rem;
  color: var(--color-muted);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket-list-date {
  font-size: 0.7rem;
  color: var(--color-muted);
  opacity: 0.7;
  margin-top: 6px;
}

/* ---------- Panel de chat ---------- */
.ticket-chat {
  min-height: 560px;
  border-radius: var(--radius-lg);
  background: linear-gradient(165deg, rgba(28, 18, 38, 0.85), rgba(8, 5, 12, 0.75));
  border: var(--border-pink);
  box-shadow: var(--glow-pink-soft);
  display: flex;
  flex-direction: column;
}

.ticket-chat-placeholder {
  flex: 1;
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--color-muted);
  font-size: 0.9rem;
  padding: 40px;
  text-align: center;
}

.ticket-chat-active {
  display: flex;
  flex-direction: column;
  flex: 1;
  min-height: 0;
}

.ticket-chat-head {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 12px;
  padding: 20px 22px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.ticket-chat-subject {
  font-weight: 700;
  font-size: 1rem;
  margin-bottom: 4px;
}

.ticket-chat-meta {
  font-size: 0.76rem;
  color: var(--color-muted);
}

.ticket-account-info {
  margin: 16px 22px 0;
  padding: 12px 16px;
  border-radius: var(--radius-md);
  background: rgba(255, 207, 77, 0.08);
  border: 1px solid rgba(255, 207, 77, 0.25);
  font-size: 0.8rem;
  line-height: 1.5;
  color: var(--color-pink-pale);
}

.ticket-chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 20px 22px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  min-height: 260px;
}

.chat-bubble-row {
  display: flex;
  justify-content: flex-start;
}

.chat-bubble-row.is-own {
  justify-content: flex-end;
}

.chat-bubble {
  max-width: 78%;
  padding: 10px 14px;
  border-radius: var(--radius-md);
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid rgba(255, 255, 255, 0.08);
}

.chat-bubble-row.is-own .chat-bubble {
  background: linear-gradient(135deg, rgba(255, 47, 179, 0.35), rgba(255, 47, 179, 0.18));
  border-color: rgba(255, 47, 179, 0.4);
}

.chat-bubble-sender {
  font-size: 0.68rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.02em;
  color: var(--color-pink-pale);
  margin-bottom: 3px;
}

.chat-bubble-text {
  font-size: 0.86rem;
  line-height: 1.4;
  white-space: pre-wrap;
  word-break: break-word;
}

.chat-bubble-time {
  font-size: 0.66rem;
  color: var(--color-muted);
  margin-top: 4px;
  text-align: right;
}

.ticket-chat-form {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  padding: 16px 22px;
  border-top: 1px solid rgba(255, 255, 255, 0.08);
}

.ticket-chat-form input:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

.ticket-closed-notice {
  flex: 1 0 100%;
  margin: 0;
  font-size: 0.82rem;
  color: var(--color-pink-pale);
  text-align: center;
}

.ticket-closed-notice a {
  color: var(--color-pink-light);
  text-decoration: underline;
}

.ticket-chat-form input {
  flex: 1;
  padding: 12px 16px;
  border-radius: var(--radius-pill);
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.12);
  color: var(--color-white);
  font-family: inherit;
  font-size: 0.86rem;
}

.ticket-chat-form input:focus {
  outline: none;
  border-color: var(--color-pink-light);
}

.ticket-chat-form .btn {
  padding: 12px 22px;
  white-space: nowrap;
}

@media (max-width: 860px) {
  .tickets-layout {
    grid-template-columns: 1fr;
  }

  .tickets-list {
    max-height: 320px;
  }

  .ticket-chat {
    min-height: 480px;
  }
}